Shop & Dock Intern
Shop & Dock Interns primarily work with the shop, retail and program supervisors to help with the daily operations of the Mike’s Paddle shop. These interns help customers with questions and purchases and assist staff with dock, shop, program and retail tasks through the following responsibilities:
Customer Service:
- Greet customers with a smile, provide personal engagement and be helpful at all times
- Outfit rental and program participants with wetsuits, PFDs, paddles and boards
- Provide on-water instruction to participants during rentals and programs
- Help customers get on and off the water
- Assist put-in customers with carrying their own boards to and from the dock
- Check in customers using the shop’s software, explain and execute waivers, and guide customers in rental and program procedures
- Check customers out using shop software, run charges and show receipts
- Answer phone calls, texts, Podium app inquiries and route inquiries to appropriate managers
- Answer customer questions related to paddling, gear, route, weather, and skills
Equipment Management:
- Assist program and retail managers by setting up boards for Tours, classes, camps, private lessons and demos
- Perform setup and breakdown of boards, paddles, fins and leashes each day
- Clean paddles with cleaning solutions after each use
- Wash PFDs and wetsuits, and spray jackets throughout the day
- Move all equipment from the dock to the gear room at the end of the day and follow the designated order of equipment type, sizes and colors
- Perform small repairs to boards and paddles
Shop Retail:
- Assist retail managers with shop displays
- Move and refill products into retail displays
- Price products with printers and stickers
- Arrange products in an organized and pleasing fashion
Retail and Program Sales:
- Greet customers and effectively determine their needs by asking appropriate questions
- Understand whether the customer’s goal is gear or skills improvement
- Learn and effectively demonstrate knowledge about all classes, private lessons, Tours, kids programs and other services offered by Mike’s Paddle
- Learn and effectively demonstrate knowledge about all boards, paddles, fins, leashes, accessories and other products offered by Mike’s Paddle
- Help customers determine the right products and services to purchase
- Showcase current promotional products
- Help customers demo and use the products
- Ring up sales and finalize purchases
Shipping and Receiving:
- Assist with receiving equipment, unpackaging, and moving equipment and products to the correct locations
- Assist with packaging equipment for shipping
Cleaning:
- Move chairs or boards from outside to inside
- Keep gear, tools and accessories in their correct locations
- Clean cubbies, desks, and surfaces with cleaning solutions
- Vacuum gear room, retail rooms and clean vacuum filter
- Take out trash, recycling and replace bags
Risk Management:
- Alert managers of potential hazards on land or water
- Recognize inexperienced paddlers and alert managers or instructors
- Help inexperienced paddlers with skills to ensure their safety
- Perform first aid or CPR on the dock or in shop if needed
Please contact Victoria Anweiler, Programs Director, at victoria@mikespaddle.com, with any questions or to discuss this program further.